I am a health care professional who is committed to improving the patient experience both in hospital and out-patient settings through design thinking and innovative solutions. I currently serve as the Vice President and Chief Experience Officer for Robert Wood Johnson University Hospital, creating and implementing the strategic direction needed to measure, communicate and improve all aspects of the patient, family, and employee experience. I take pride in building an organizational culture of empathy and compassion to create an environment where our clinicians can pursue excellence in patient care.

Robert Wood Johnson University Hospital is a 650-bed academic medical center affiliated with Rutgers Robert Wood Johnson Medical School located in New Brunswick, NJ. RWJUH includes the Cancer Institute of New Jersey (CINJ) and the Bristol Meyers Squibb Children’s Hospital.

Prior to joining the team at Robert Wood Johnson University Hospital, I led Patient Experience, Foundation, Digital Health, and Innovation for Adventist HealthCare in Gaithersburg Maryland. Before serving in an executive operations role, I worked as a government relations professional at the federal, Maryland state, and local levels of government. I worked on advancing legislation promoting access to childhood and adult mental health care, access to opportunity for small business, and college textbook affordability.

Curiosity is a core value of mine, as is a commitment to lifelong education. I have a Bachelor’s degree in Government and Politics from the University of Maryland. I earned a Master’s in Business Administration at the Robert H. Smith School of Business at the University of Maryland. I completed an Executive Certificate in Leadership Coaching from Georgetown University, am a Fellow of the American College of HealthCare Executives, and an Associate Certified Coach through the International Coaching Federation.

In my spare time, I enjoy traveling to complete my mission to visit to every Major-League Baseball park, every Presidential Library, and every State Capitol building. I enjoy reading, playing golf, and spending time with friends and family, especially my wife, Sheryl, and sons, Aaron and Nathaniel.

Disclosure: My writings are strictly my own and do not represent the perspective of my employer.