I am a health care professional who is committed to improving the patient experience both in hospital and out-patient settings through design thinking and innovative solutions. I currently serve as the Vice President of Patient Experience and Foundation for Adventist HealthCare, creating and implementing the strategic direction needed to measure, communicate and improve all aspects of the patient and family experience. I take pride in building an organizational culture of empathy and compassion to create an environment where our clinicians can pursue excellence in patient care.
Adventist HealthCare was founded in 1907 and is based in Montgomery County, MD. Our hospital system includes 3 acute-care hospitals, two specialty hospitals, urgent care centers, imaging centers, and physician offices. I currently serve as a member of Adventist HealthCare’s Senior Executive Team.
I also believe in the value of community service. I currently serve on the Board of the Jewish Community Relations Council (JCRC) of Greater Washington.
Prior to serving in an executive operations role, I worked as a government relations professional at the federal, Maryland state, and local levels of government. I worked on advancing legislation promoting access to childhood and adult mental health care, access to opportunity for small business, and college textbook affordability.
Curiosity is a core value of mine, as is a commitment to lifelong education. I have a Bachelor’s degree in Government and Politics from the University of Maryland. I earned a Master’s in Business Administration at the Robert H. Smith School of Business at the University of Maryland. I completed an Executive Certificate in Leadership Coaching from Georgetown University and I am Fellow of the American College of HealthCare Executives.
In my spare time, I enjoy traveling to complete my mission to visit to every Major-League Baseball park, every Presidential Library, and every State Capitol building. I enjoy reading, playing golf, and spending time with friends and family, especially my wife, Sheryl, and son, Aaron.
Disclosure: My writings are strictly my own and do not represent the perspective of my employer.